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Last updated: January 26, 2026 Please read these Terms of Service (the “Terms”) and our Privacy Notice (“Privacy Notice”) carefully because they govern your use of the website located at https://lyra.so/ (the “Site”) and the services accessible via the Site and corresponding web application (“App”) offered by Lyra (“Lyra”). To make these Terms easier to read, the Site, our services offered including our AI meeting platform and App are collectively called the “Services”.

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1. Agreement to Terms

By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” will refer to that entity.

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2. Changes to these Terms or the Services

We may update the Terms from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Terms on the Site, to the App and/or may also send other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

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3. Who May Use the Services?

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(a) Use of the Services

You may use the Services only if you are 18 years or older and capable of forming a binding contract with Lyra, and not otherwise barred from using the Services under applicable law.

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(b) Account Registration

For certain features of the Services, you’ll need an account. It’s important that you provide us with accurate, complete and current account information and keep this information up to date. If you don’t, we might have to suspend or terminate your account. To protect your account, keep the account details and password confidential, and notify us right away of any unauthorized use. You’re responsible for all activities that occur under your account.

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(c) Authorized Users

You will only allow the Services to be accessed and used by your employees or contractors who have been designated and authorized by you to be granted such access (each an “Authorized User”) for the sole purpose of performing their job functions for you. Each account for the Services may only be accessed and used by the specific Authorized User for whom such account is created. The account credentials are confidential and cannot be shared or used by more than one person. You are responsible and liable for: (i) all actions taken under an Authorized User’s credentials, whether or not such action was taken or authorized by the Authorized User; and (ii) all uses of the Services resulting from access provided by Lyra, directly or indirectly, whether such access or use is permitted by or in violation of these Terms. Lyra may process personal data about you and your Authorized User’s use of the Services (“Account Data”) in accordance with its Privacy Notice. Account Data is not Customer Files (as defined below) or Output. You must obtain consent prior to communicating with any person who is not a user of the Services (“Recipient”). By connecting your calendar to the Services, you represent and warrant that you will: (1) inform all Recipients that the meetings, calls or text messages may be recorded and transcribed by us or our service providers for the provision of the Services in compliance with applicable laws and regulations, including but not limited to the federal Electronic Communications Privacy Act and similar state-level laws related to wiretapping, interception of electronic communications, and the tracking and monitoring of online activity, and (2) obtain consent from all Recipients for us to use the Recipient’s information for marketing purposes. Your failure to comply with these requirements may result in the termination of your rights to use the Services and potential legal action. We are not liable for any non-compliant meetings, calls or text messages, and you acknowledge that you are solely responsible for ensuring that all communications adhere to applicable regulations.

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(e) Customer Files

You retain full ownership of any files, documents, data, or other content that you upload to the Services (collectively, “Customer Files”). Lyra does not claim any ownership rights over your Customer Files. However, by uploading Customer Files, you grant Lyra a non-exclusive, worldwide, royalty-free license to such Customer Files solely for the purpose of providing the Services to you. You are solely responsible for the legality, reliability, and appropriateness of your Customer Files and you must ensure that you have the necessary rights to upload and use these files in connection with the Services.

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(f) Service Availability

Lyra aims to provide continuous availability of the Services; however, there may be occasions where the Services are unavailable due to maintenance, downtime, or other unforeseen circumstances. Lyra will strive to provide advance notice of any expected downtime, but this may not always be possible. You acknowledge that interruptions may occur and agree that Lyra is not liable for any losses or damages resulting from the unavailability of the Services.

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(g) Termination

Either party may terminate this agreement with notice if the other party breaches any material term of these Terms and fails to cure such breach within thirty (30) days of receiving written notice of the breach. Upon termination, your access to the Services will cease, and you will no longer have the right to use any of the Services. You are responsible for retrieving any Customer Files that you wish to keep prior to termination, as Lyra may delete all of your Customer Files after the termination date.

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4. Contact Us

To resolve a complaint regarding the Services or to receive further information, please contact us at: support@lyra.so